Account sign in problem

TLGuan — Thu, 08 Dec 2022 19:13:47 GMT

I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.

Re: Account sign in problem

softech — Thu, 08 Dec 2022 19:15:08 GMT

@TLGuan try using Incognito mode to login

Also, after the enter the 6 digits, wait for 5 seconds and do not click anything, it might login autoamtically

If that still not working, then PM supports are your friends and they will sort it out for you. Please open ticket with them:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account sign in problem

TLGuan — Thu, 08 Dec 2022 19:30:56 GMT

Thank you. It's automatically to sign in after entered the digits

topic Account sign in problem in Get Support

Account sign in problem

Re: Account sign in problem

Re: Account sign in problem