topic Re: Mobile network lost in Get Support

Mobile network lost

TLGuan — Thu, 08 Dec 2022 19:08:39 GMT

My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why?

Thank you for the help.

Re: Mobile network lost

will13am — Thu, 08 Dec 2022 19:10:32 GMT

@TLGuan , by chance does your phone have the data usage meter turned on and a limit was hit? Give that a check and also confirm that mobile data was not turned off.

Re: Mobile network lost

hTideGnow — Thu, 08 Dec 2022 19:12:29 GMT

HI @TLGuan Login My Account and check if you still have any data left. Please use Private or Incognito mode to check My Account

Re: Mobile network lost

TLGuan — Thu, 08 Dec 2022 19:16:27 GMT

Yes, you are right. I set the mobile date limitation. Thank you so much.

Re: Mobile network lost

TLGuan — Thu, 08 Dec 2022 19:16:44 GMT

Thank you. I fixed it.