topic Re: Help activating sim in Get Support

Help activating sim

RedDotBaddie — Thu, 08 Dec 2022 18:13:21 GMT

Can a MOD please message me? I'm trying to activate a sim and it won't accept any of my credit cards

hTideGnow — Thu, 08 Dec 2022 18:15:17 GMT

HI@RedDotBaddie sorry, PM is all self managed 😞

So, is the credit card a Canadian or US one? you cannot use overseas credit card on PM

also, before you try again, confirm PM didn't charge your card yet

When you are ready to try again, I suggest you to try using a different browser or even use Private/Incognito mode. This could solve your problem.

and make sure you put in the correct postal code and name used on the credit card

RedDotBaddie — Thu, 08 Dec 2022 18:18:18 GMT

They are CDN cards. I haven't been charged. I have used both incognito and regular browsers. Nothing has worked so far to activate 😞

hTideGnow — Thu, 08 Dec 2022 18:20:55 GMT

HI @RedDotBaddie you might need to try a different card.

may i know which is the issuer of the card? and it is Visa or MC?

hTideGnow — Thu, 08 Dec 2022 18:22:20 GMT

HI @RedDotBaddie and you are activating new account on PM , right? you are not trying to replace a new sim card on an existing PM account?

Quigley — Thu, 08 Dec 2022 18:22:58 GMT

Try doing your activation on another device like a computer or laptop instead of your mobile phone.

It makes a difference sometimes.

Try again on other device.

RedDotBaddie — Thu, 08 Dec 2022 18:24:59 GMT

I have tried a visa, MC and a debit Visa. Nothing is working

RedDotBaddie — Thu, 08 Dec 2022 18:25:25 GMT

Activating a new sim, yes

hTideGnow — Thu, 08 Dec 2022 18:26:57 GMT

@RedDotBaddie wrote:
I have tried a visa, MC and a debit Visa. Nothing is working

that is weird.

Maybe try again on another device, maybe desktop or laptop

If still unable to activate, either wait till tomorrow or message PM CS agent and see if they can confirm if there is problem on the system

Message them here:

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

Quigley — Thu, 08 Dec 2022 18:28:48 GMT

Just try a little later in the day and try using a different device like a computer or laptop instead, like I suggested before.