topic Need to have authorization SMS resent in Get Support

Need to have authorization SMS resent

LouisBoudreau — Thu, 08 Dec 2022 17:18:26 GMT

Porting number over from Bell. Authorization SMS was not replied to within 90 minutes. Needs to be resent.

Thanks

Re: Need to have authorization SMS resent

walker1 — Thu, 08 Dec 2022 17:23:13 GMT

Try doing it again from inside your My Account.

Or ask a Public Customer Support Agent by sending a private message to CS_Agent or use the Chat Bot Simon to get a service ticket.

Re: Need to have authorization SMS resent

CGO — Thu, 08 Dec 2022 17:20:57 GMT

redo porting process.

Re: Need to have authorization SMS resent

hairbag1 — Thu, 08 Dec 2022 17:21:34 GMT

@LouisBoudreau....

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Need to have authorization SMS resent

Yummy — Thu, 08 Dec 2022 17:24:59 GMT

Re: Need to have authorization SMS resent

BKNS27 — Thu, 08 Dec 2022 17:44:48 GMT

@LouisBoudreau

Common mistake with new members.

Remember to put the Bell SIM back in your phone, it should still work.

Contact a CS_Agent to restart the porting process again by creating a ticket on SIMon Chat or private message them on this Community page.

Re: Need to have authorization SMS resent

softech — Thu, 08 Dec 2022 17:47:20 GMT

@LouisBoudreau There is a porting support team you can call and they can re-trigger the process for you. I will message you the number. Please check Community inbox

Re: Need to have authorization SMS resent

computergeek541 — Thu, 08 Dec 2022 20:51:39 GMT

@CGO wrote:
redo porting process.

Please note that while that information isn't wrong, in this type of situation, it would be helpful to provide some directions to the customer on how to do that.