topic Re: transfer problem in Get Support

transfer problem

Gennaro — Thu, 08 Dec 2022 15:38:18 GMT

Re: transfer problem

hycm53 — Thu, 08 Dec 2022 15:39:50 GMT

@Gennaro Transfer what? more information please.

Re: transfer problem

walker1 — Thu, 08 Dec 2022 15:40:02 GMT

@Gennaro

Are you trying to port in or out of Public Mobile?

Re: transfer problem

softech — Thu, 08 Dec 2022 16:00:51 GMT

@Gennaro if you are transferring into PM , make sure your account on the other provider is still active. Also, there is a porting team number you can call. I will message you the phone number, please check your Community inbox

If you are transferring out, make sure your PM account is active. Then call your new provider back and ask them if you have anything missed and ask them to re-submit the transfer request

Re: transfer problem

Yummy — Thu, 08 Dec 2022 16:11:37 GMT

If you are transferring your phone number to PM then:

- Botch account have to be active (not closed)

- Initiate transfer at PM

- Keep old SIM in your phone

- Reply Yes within 90 minutes after receiving SMS from old provider