topic Re: Can't Claim Holiday Offer in Get Support

Can't Claim Holiday Offer

laneio — Thu, 08 Dec 2022 09:42:37 GMT

I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the first holiday bonus.

Re: Can't Claim Holiday Offer

HALIMACS — Thu, 08 Dec 2022 10:37:16 GMT

@laneio

If you are an active Public Mobile customer, you are eligible for this holiday promotion.

In this case, contact customer support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Can't Claim Holiday Offer

hycm53 — Thu, 08 Dec 2022 11:30:01 GMT

@laneio wrote:
I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the first holiday bonus.

Try type "YES2" one more time?

If still doesn't work, contact PM customer service for help, click here : https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send private message

Re: Can't Claim Holiday Offer

walker1 — Thu, 08 Dec 2022 15:32:37 GMT

@laneio

If you got that message, then you probably tried to claim the gifts by replying YES2 , right when you're renewal process was happening.

Try replying YES2 to 4911 again and see what happens.

Re: Can't Claim Holiday Offer

Yummy — Thu, 08 Dec 2022 16:14:35 GMT

If YES2 is not accepted by whatever reason AND you are eligible for bonuses, contact agent to add them manually to your account.

Re: Can't Claim Holiday Offer

Avtargidda — Thu, 08 Dec 2022 18:44:24 GMT

I am unable to claim too!

Re: Can't Claim Holiday Offer

softech — Thu, 08 Dec 2022 18:45:02 GMT

@Avtargidda you got a not eligible reply or you just don't see it on My Account?

Re: Can't Claim Holiday Offer

Avtargidda — Thu, 08 Dec 2022 18:45:28 GMT

I tried everything but no success