topic Re: can not access my account because email address is for work in Get Support

can not access my account because email address is for work

copprob — Wed, 07 Dec 2022 23:56:19 GMT

I can't send or receive phone calls. Recording is saying "account suspended because of non payment". My account is automatic withdrawal and has been at least for one year or more.

Re: can not access my account because email address is for work

BKNS27 — Thu, 08 Dec 2022 00:00:56 GMT

@copprob

Sounds like a glitch on AutoPay.
Just go to your account and enable AutoPay in the Payment section.

Contact a CS_Agent to have your work email changed to your personal email.

Re: can not access my account because email address is for work

will13am — Thu, 08 Dec 2022 00:01:14 GMT

@copprob wrote:
I can't send or receive phone calls. Recording is saying "account suspended because of non payment". My account is automatic withdrawal and has been at least for one year or more.

Are you not able to try a login when you are at work and have access to the work email? If this is not possible, then you will need to use the chatbot link to initiate a support ticket and ask a CSA to help with the reactivation of your account. At the same time, you might want to have them change the email associated with the account to a personal one.

Re: can not access my account because email address is for work

hTideGnow — Thu, 08 Dec 2022 00:05:04 GMT

@copprob do you remember your 4 digits PIN? You can use *611 to try pay the amount to reactivate the service

If you don't , then try to get access to My Account back first. You can open ticket with CS agent and ask them to change the email to one you have access

at : https://publicmobile.ca/chatbot.

then type: "Forgot log in information", then follow the prompt

if you cannot get through chatbot to open ticket, message them here instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can not access my account because email address is for work

darlicious — Thu, 08 Dec 2022 00:09:58 GMT

@copprob

Read this post on how to reactivate your account via 611 using pm vouchers or other alternative methods of payment if you cannot pay via credit card with your 4 digit account PIN #. Once active you can get the 2FA verification code via SMS text message and then figure out what's wrong with your card on file and consider changing your email to a personal account specific email address.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594