topic Re: phone can't call out in Get Support

phone can't call out

soph — Tue, 04 Jan 2022 19:53:39 GMT

Hi,

I can't seem to make any calls from my phone. I can't receive them though. I had my son test out his phone cans he can't make calls out either.

Every time I try I get a msg indicating I can't make that call because I don't have a long distance plan. My son gets the same msg.

Is this a Public Mobile wide issue, as my son and I have seperate accounts??

pls help, thanks,

Soph

Re: phone can't call out

SnOop — Mon, 06 Nov 2017 13:33:30 GMT

seems wide spread.....bu tcontact the Mod Team to be certain...

Re: phone can't call out

nexusfan — Mon, 06 Nov 2017 13:33:44 GMT

This issue is already open in atleast 2 forms...please read other forms

Re: phone can't call out

thapager — Mon, 06 Nov 2017 13:37:30 GMT

It’s speculation there’s an outage. No estimated time to repair as no one knows how to get in touch with PM technical. Check back often and check your phone’s outgoing calls regularly.

Re: phone can't call out

soph — Mon, 06 Nov 2017 13:39:02 GMT

thanks so much

Re: phone can't call out

lxq1go — Mon, 06 Nov 2017 14:31:04 GMT

Same problem (still) , All topped up with $$$ and unable to make local calls, must be widespread, never have had a problem before!

Re: phone can't call out

srlawren — Mon, 06 Nov 2017 16:46:51 GMT

@lxq1go @soph I just heard from the moderators that this was an outage and should be resolved now. Could you please try again? If still not working, try rebooting your phone and test again.

Re: phone can't call out

soph — Mon, 06 Nov 2017 16:50:36 GMT

@srlawren

thanks for the reply, my phone is now working. 🙂

Re: phone can't call out

srlawren — Mon, 06 Nov 2017 16:51:18 GMT

@soph thanks for confirming!

Re: phone can't call out

Glennb2018 — Fri, 05 Jan 2018 14:06:44 GMT

It's happening again. In Peterborough Ontario

Re: phone can't call out

srlawren — Fri, 05 Jan 2018 16:55:57 GMT

@Glennb2018 sounds like it's resolved: https://productioncommunity.publicmobile.ca/t5/Discussions/Network-Outage/m-p/209791/highlight/true#M60806 Are you able to call now? If not, please try rebooting and try again.