topic Re: Forgot in Get Support

Forgot

Abdulsafi86 — Wed, 07 Dec 2022 20:08:43 GMT

Sorry I forgot my password

Re: Forgot

Quigley — Wed, 07 Dec 2022 20:09:57 GMT

@Abdulsafi86

Try using the reset password feature, to reset it.

Re: Forgot

Abdulsafi86 — Wed, 07 Dec 2022 20:10:35 GMT

It doesn’t work

Re: Forgot

softech — Wed, 07 Dec 2022 20:11:56 GMT

@Abdulsafi86 wrote:
It doesn’t work

@Abdulsafi86

if Reset Password does not work, please open ticket with PM Support and they will sort it out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot

Quigley — Wed, 07 Dec 2022 20:13:58 GMT

@Abdulsafi86

Try again, but login to the website using a browser in incognito or private mode first.

If that still doesn't work, then contact a CSA for help with that. Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket.

Re: Forgot

Outdoorsman — Wed, 07 Dec 2022 20:12:49 GMT

@Abdulsafi86

Hi to change/reset account password/email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Forgot

Meow — Wed, 07 Dec 2022 20:14:47 GMT

Try 'forgotten password'. Wait 15-20 min after changing it and try to log in again.

If everything fails, contact agent for assistance.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.