topic Re: Free Christmas data gift from last year in Get Support

Free Christmas data gift from last year

IPMS — Tue, 19 Jul 2022 13:48:38 GMT

Hello friends,

Since the update of the new portal, I could not see my remaining data gift from 2021 Christmas. I barely used it. Does anyone know how to find the item? Thanks for all you do to help🙏

Re: Free Christmas data gift from last year

Yummy — Tue, 19 Jul 2022 13:51:57 GMT

Did you go to the right place to check it out?

Maybe you did use it but was not aware of it?

Re: Free Christmas data gift from last year

Dunkman — Tue, 19 Jul 2022 14:13:38 GMT

@IPMS

With the new My account page, you should still see your add on even if you used it up.

See below:

Used up add ons are still displayed like above.

What does your add on usage show?

Re: Free Christmas data gift from last year

IPMS — Tue, 19 Jul 2022 14:19:58 GMT

Yep it is there🙌 Thanks Yummy

Re: Free Christmas data gift from last year

IPMS — Tue, 19 Jul 2022 14:21:30 GMT

Thanks it is there. I found it🙏

Re: Free Christmas data gift from last year

jor123 — Tue, 19 Jul 2022 15:01:23 GMT

My data add-ons and bonuses were missing for a week or so but back now in the new self serve.

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:26:07 GMT

I received my 2G free data for 2022 yesterday but the remaining free data I still had from 2021 disappeared. It clearly states that they don't expire. What happened?

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:27:23 GMT

not true, what was left of my 2021 data totally disappeared when I got my 2022 2G data gift

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:28:47 GMT

I previously had a 3/4 used red circle from my 2021 2G free gift data

Re: Free Christmas data gift from last year

hTideGnow — Wed, 07 Dec 2022 16:29:11 GMT

HI @Suzique

The name of the bonus for both years are the same :

2GB 2GB one-time data bonus

Please clear cache, then restart browser to login to My Account again and check if you see 2 lines of the add-ons

if not, you sure you didn't use them all? If you are sure, open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Free Christmas data gift from last year

dust2dust — Wed, 07 Dec 2022 16:32:12 GMT

@Suzique- It seems odd to me that they used the same name and that they did it seems odd to me that it didn't add to the previous one. But here we are...odd-town. Click on any little spinner refresh icons you see. How certain are you that you didn't finally finish the other one what with this poor caching system?

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:35:57 GMT

Thanks D2D - I'm very certain. I just checked on it prior to receiving my new 2G data gift a day or two previous and it was there just fine. I hardly used any data per month. Rarely use the 250mg on my monthly plan up.

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:38:35 GMT

D2D - thank you, very helpful

Re: Free Christmas data gift from last year

dust2dust — Wed, 07 Dec 2022 16:42:13 GMT

@Suzique- My account hadn't yet touched the previous one so I have two lines. Maybe you've found a bug where if the previous had been touched then it drops. Maybe we'll hear from others that had touched it and they did get the second line.

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:45:10 GMT

thanks again, ticket has been submitted

Re: Free Christmas data gift from last year

Suzique — Wed, 07 Dec 2022 16:46:48 GMT

thank you very much