topic Re: Service Not Working in Get Support

Service Not Working

Gwhitts — Wed, 07 Dec 2022 15:45:15 GMT

I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail. How do I fix this?

Re: Service Not Working

walker1 — Wed, 07 Dec 2022 15:46:43 GMT

@Gwhitts

Try restarting your phone and set network settings to automatic in your phone.

Re: Service Not Working

BKNS27 — Wed, 07 Dec 2022 15:52:39 GMT

@Gwhitts

Did you just ported your number over to PM from another carrier?

If so, did you reply to the text with the old SIM in your phone confirming you are porting over to PM?

There is a 90 minute window for you to reply or the porting will be cancelled.

You will need to contact a CS_Agent to restart the porting process again if this is the case.

Re: Service Not Working

Yummy — Wed, 07 Dec 2022 15:53:16 GMT

Did you port your number?
If yes, it looks like porting is not complete yet.

Did you try to reboot your phone?

Re: Service Not Working

hTideGnow — Wed, 07 Dec 2022 15:53:54 GMT

hI @Gwhitts your phone should work on PM. did you try the phone in different area?

can you make outbound calls ?

try to reseat the sim card.

also, try to change the network to 3G only and check if you can receive calls

Re: Service Not Working

Gwhitts — Wed, 07 Dec 2022 16:04:49 GMT

I just got a new phone but have been with PM for 2 years

Re: Service Not Working

BKNS27 — Wed, 07 Dec 2022 16:43:16 GMT

@Gwhitts

Try rebooting your phone by powering it off. Hold the power button and power off.

If that didn’t work, it could be a provisional backend issue. You will need to contact a CS_Agent in this case.

Re: Service Not Working

will13am — Wed, 07 Dec 2022 16:57:20 GMT

@Gwhitts wrote:
I just got a new phone but have been with PM for 2 years

Please check the settings on the phone to make sure that do not disturb is off.

Re: Service Not Working

CGO — Wed, 07 Dec 2022 17:58:20 GMT

you may reseat sim, reset phone then contact CSA if still issue.