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My account

Hunting456we2 — Wed, 07 Dec 2022 15:20:26 GMT

I can not sign in to my account because it does not recognize my email address I used to set up my account and therefore I can not make the necessary payment changes.

Re: My account

walker1 — Wed, 07 Dec 2022 15:21:27 GMT

@Hunting456we2

Trying logging into your account using a browser in incognito or private mode instead. Try again.

Re: My account

softech — Wed, 07 Dec 2022 15:30:00 GMT

@Hunting456we2 if you cannot login with the email address you think you setup My Account with, then PM supports will be your friend. Please open a ticket with them so they can sort this out for you

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: My account

hycm53 — Wed, 07 Dec 2022 15:45:42 GMT

@Hunting456we2 wrote:
I can not sign in to my account because it does not recognize my email address I used to set up my account and therefore I can not make the necessary payment changes.

Because PM website has caches issue, so clear caches and cookies then using computer and private or incognito mode browser to login. For some mysterious reason sometimes mobile device can't login.

If you think your email is correct for login, but can't login, you can contact PM customer service for help, click here to send private message.

Re: My account

Yummy — Wed, 07 Dec 2022 15:54:08 GMT

Do not change your password. Try one of these first:

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: My account

CGO — Wed, 07 Dec 2022 18:05:43 GMT

Sometimes I got opps at login, wait couple hours then ok.