topic Re: Support in Get Support

Support

Gizmo2 — Wed, 07 Dec 2022 15:12:16 GMT

I do not the chat robot very helpful, should have some more common sense questions

Re: Support

Outdoorsman — Wed, 07 Dec 2022 15:14:42 GMT

@Gizmo2

Hi if you are having issues using simon

private message them here

Re: Support

Metal1967 — Wed, 07 Dec 2022 15:15:39 GMT

@Gizmo2 ask your questions here.. lots of knowledgeable members

Re: Support

walker1 — Wed, 07 Dec 2022 15:17:01 GMT

@Gizmo2

Ok then, try asking your question with a Customer Support Agent from Public Mobile instead, if that's easier for you.

Just send a private message to CS_Agent

Re: Support

will13am — Wed, 07 Dec 2022 15:17:47 GMT

@Gizmo2 , chatbot could be a lot more refined. However, manual searching of the community works well. If you don't find the answer there, there are lots of tireless community members willing to step in and help.

Re: Support

Yummy — Wed, 07 Dec 2022 15:17:54 GMT

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Maybe we can assist if you post your question here.

Re: Support

computergeek541 — Wed, 07 Dec 2022 18:09:12 GMT