topic Re: Change plan to $35 20GB in Get Support

Change plan to $35 20GB

zmh1175 — Mon, 28 Nov 2022 04:00:01 GMT

I am not new customer but when I change plan by entering the promotion code. it shows like picture. Do i get the discount next month? I saw koodo has very good plan now.

Re: Change plan to $35 20GB

JK8 — Mon, 28 Nov 2022 04:06:17 GMT

@zmh1175

No one knows for certain on renewal.

Here is a thread.

https://productioncommunity.publicmobile.ca/t5/Get-Support/New-35-for-20GB-deal-for-15-months-20OFFMONTHLY/td-p/910660

https://productioncommunity.publicmobile.ca/t5/Get-Support/Black-Friday-Plan-35-for-20-GB/td-p/910449

https://productioncommunity.publicmobile.ca/t5/Get-Support/Free-12GB-plan-change-promo-didnt-go-through/m-p/910223#M623231

Re: Change plan to $35 20GB

brettster99 — Mon, 28 Nov 2022 04:25:11 GMT

Nobody knows for sure on renewal. Someone has renewal set for tomorrow for this so we will see then. I did change now and I did get the discount

Re: Change plan to $35 20GB

dust2dust — Mon, 28 Nov 2022 04:29:43 GMT

@brettster99- Two pieces to resolve. 1. scheduling the plan to see what amount gets paid when it hits, 2. the next renewal after that to see if the $20 showed up.

Re: Change plan to $35 20GB

zmh1175 — Mon, 28 Nov 2022 05:53:29 GMT

But when I check the payment page. it shows full amount 55 dollars before my regular reward discount.

Re: Change plan to $35 20GB

brettster99 — Mon, 28 Nov 2022 05:58:06 GMT

Well here’s my proof

Re: Change plan to $35 20GB

coztex — Mon, 28 Nov 2022 07:26:56 GMT

Okay it turns out to be a cache issue, thanks guys.

Anyway another problem:

Why is the payment schedule not showing the $20 discount anymore? I did put in the code 20OFFMONTHLY

Re: Change plan to $35 20GB

coztex — Mon, 28 Nov 2022 07:30:05 GMT

So, I just repeated the process and the $20 off discount was still not showing on my payment schedule /:

Re: Change plan to $35 20GB

JK8 — Mon, 28 Nov 2022 07:37:40 GMT

@coztex

That is one of the discussion points in some of these threads. What is going to happen at renewal? The user @brettster99 above has confirmed that it works for an immediate plan change, but no one has confirmed what happens for a renewal change. Keep an eye on the threads/community for a customer to post their experience on a renewal change for this plan.

Re: Change plan to $35 20GB

Ahannahford — Mon, 28 Nov 2022 17:28:56 GMT

I have the same issue if they charge me $55 a month im gonna be cheesed

Re: Change plan to $35 20GB

brettster99 — Mon, 28 Nov 2022 17:46:01 GMT

Can someone please at @PM just clear this up once and for all. @CS_Agent @J_PM please

Re: Change plan to $35 20GB

J_PM — Tue, 29 Nov 2022 21:41:39 GMT

@brettster99 the regardless of renewal or change the discount should be factored into new breakdown. Meaning the discount will apply in the new plan change. This could be a caching issue.

Re: Change plan to $35 20GB

will13am — Tue, 29 Nov 2022 22:27:05 GMT

@J_PM wrote:
@brettster99 the regardless of renewal or change the discount should be factored into new breakdown. Meaning the discount will apply in the new plan change. This could be a caching issue. If the scheduled plan change is supposed to work, I would like to get the plan. I would hate to be stuck on the current plan if things don't work out.

@J_PM , I have a reliable data point from a long term Public Mobile customer who scheduled a plan change to this deal and the $20 discount was not applied. More interesting was the fact that the plan change did not take place. The renewal was done to the old plan.

Re: Change plan to $35 20GB

dabr — Tue, 29 Nov 2022 22:28:34 GMT

Thanks @J_PM for an official response and clarification. So customers should be able to contact support to get this rectified if the discount or plan change doesn't happen as scheduled?

Re: Change plan to $35 20GB

Aiden — Wed, 30 Nov 2022 15:38:53 GMT

Sooo anyone else successfully renew on this Black Friday plan as existing customer and get the $20 off (along with grandfathered rewards or points)?

seems a good amount of folks that swapped to the $40/15gb is coming up for monthly renewal soon and expecting $35/20gb

Re: Change plan to $35 20GB

J_PM — Wed, 30 Nov 2022 18:23:23 GMT

@will13am That's fair. I have the team investigating this case further.

Re: Change plan to $35 20GB

softech — Wed, 30 Nov 2022 18:25:07 GMT

@J_PM wrote:
@will13am That's fair. I have the team investigating this case further.

HI @J_PM so, this $20 off for $55 plan is now extended to all existing customers?

Re: Change plan to $35 20GB

Aiden — Wed, 30 Nov 2022 18:27:43 GMT

So @J_PM what you are confirming once again is that the “change plan upon renewal” for this $55 plan with $20 discount for 15months is a valid promotion for existing customers?

you just need to check with team why it’s not working?

Because it seems a lot of folks are doing this change upon next renewal to not lose out on current month of service they already paid for, and to take up this Black Friday deal that is working for existing members who decide to change plans right away and forfeit their current monthly paid service.

Re: Change plan to $35 20GB

brettster99 — Wed, 30 Nov 2022 19:40:54 GMT

I got it by changing plans immediately. Not sure about people who put it as change at renewal date

Re: Change plan to $35 20GB

Gimp11 — Fri, 02 Dec 2022 17:55:38 GMT

I sent in a ticket for the same issue. Will i get my plan?