topic Re: my account in Get Support

my account

philgrassa — Wed, 07 Dec 2022 14:28:15 GMT

I can't access My Account to pay invoice

Re: my account

walker1 — Wed, 07 Dec 2022 14:38:35 GMT

Try again, but try logging into your account using a browser in incognito or private mode instead.

You can also pay your bill by calling 611 from your mobile phone if you have a credit card on file, but you'll need your PIN number. If paying with a voucher you won't need your PIN number though.

Re: my account

hycm53 — Wed, 07 Dec 2022 14:41:12 GMT

@philgrassa wrote:
I can't access My Account to pay invoice

Try using computer and private or incognito mode browser to login.

Re: my account

Yummy — Wed, 07 Dec 2022 15:12:03 GMT

Do not change your password right away. Try one of these first:

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.