topic Re: Bought a us data add on two days ago in Get Support

Bought a us data add on two days ago

Smacky — Wed, 07 Dec 2022 14:08:55 GMT

Not present in the add ons section of my account. What’s up?

Re: Bought a us data add on two days ago

Psygineer — Wed, 07 Dec 2022 14:16:02 GMT

Did you actually buy it, or do you have available funds in your account? It's possible the purchase did not go through. Not sure if it is changed, but you used to load funds to the account as part one of buying an add on, then you bought the add on with those added funds. Possible you only did step 1. Alternatively, did you check your account in incognito mode? The caching issue may be to blame for it not showing up.

Re: Bought a us data add on two days ago

softech — Wed, 07 Dec 2022 14:15:06 GMT

@Smacky could be just browser cache and you are still reading cached page

Please try again logging in using Incognito mode and you should see the add-on you got earlier

Re: Bought a us data add on two days ago

HALIMACS — Wed, 07 Dec 2022 14:19:55 GMT

Does it work, @Smacky ? (presuming you are in the USA now)

Re: Bought a us data add on two days ago

hycm53 — Wed, 07 Dec 2022 14:46:15 GMT

@Smacky wrote:
Not present in the add ons section of my account. What’s up?

When you buy add-on, make sure there's enough fund in available fund, otherwise won't work. PM website has caches issue, so clear caches and cookies then using computer and private or incognito mode browser to login. For some reason, sometime using mobile device to login won't work.

Re: Bought a us data add on two days ago

dust2dust — Wed, 07 Dec 2022 16:24:20 GMT

In addition to incognito mentioned, also click on any little spinner refresh icons you see lower down. Is this a re-purchase? Or the first time this trip?

@Psygineer, @hycm53 - Add-ons are now bought using a cart system, not the old pay first buy after.

Re: Bought a us data add on two days ago

CGO — Wed, 07 Dec 2022 18:38:12 GMT

check payment history then contact CSA.