topic Re: Not in service in Get Support

Not in service

cplett — Wed, 07 Dec 2022 03:17:31 GMT

People try to call me but it says it’s not in service

computergeek541 — Wed, 07 Dec 2022 03:26:15 GMT

@cplett wrote:
People try to call me but it says it’s not in service

This is an issue at the network side. Only a customer support can help. Please open a ticket thorugh: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

darlicious — Wed, 07 Dec 2022 07:04:44 GMT

Did you just activate and port your phone number in? Do all of your other services work? Data? Texts? Can you call out?

cplett — Wed, 07 Dec 2022 16:18:09 GMT

I can do everything else but receive phone calls. My status says active online but not sure what port your number in means?

CGO — Wed, 07 Dec 2022 18:32:09 GMT

Active status - so reset phone, reseat sim before to contact CSA.

computergeek541 — Wed, 07 Dec 2022 22:43:37 GMT

@CGO wrote:
Active status - so reset phone, reseat sim before to contact CSA.

Reseating the SIM card cannot fix an issue of a caler hearing a message about a phone nubmer being out of service.

darlicious — Wed, 07 Dec 2022 23:05:59 GMT

Did you try to transfer your phone number from a different provider to Public Mobile?