topic Re: Question in Get Support

Question

Shi1 — Wed, 07 Dec 2022 02:48:32 GMT

Is there anyway that I can download my billing of jan 2021?

Re: Question

Quigley — Wed, 07 Dec 2022 02:49:40 GMT

@Shi1

No, but you can try asking for it from a PM CSA.

Re: Question

softech — Wed, 07 Dec 2022 02:52:43 GMT

@Shi1 Payment history only go as far as 12 months

If you want further than that, or if you need an official invoice, please open ticket with PM Support and they can send you the invoice in PDF. Please note it could take them 2 or 3 weeks for processing

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Question

Shi1 — Wed, 07 Dec 2022 02:55:59 GMT

Could you tell me what PM CSA is or how to cantact them?

Re: Question

softech — Wed, 07 Dec 2022 02:58:45 GMT

@Shi1

CSA = Customer Support Agent

To contact them, check my post above

Re: Question

Quigley — Wed, 07 Dec 2022 03:06:50 GMT

@Shi1

CSA is a customer service agent

Either use the Chat Bot Simon to get a service ticket or send a private message to CS_Agent