topic Re: Refer a friend reward in Get Support

Refer a friend reward

KITBOB2020 — Tue, 06 Dec 2022 23:47:42 GMT

I referred my wife back in July / Aug of 2022 and as of this date we have not seen any rewards.

What is my next step?

Thanks

Re: Refer a friend reward

kaytus — Tue, 06 Dec 2022 23:50:13 GMT

@KITBOB2020 did u input the correct referral code? Are u in the new reward system? U can submit the ticket to CS_agent about your reward. They can look into your account detail.

Re: Refer a friend reward

dabr — Tue, 06 Dec 2022 23:51:12 GMT

@KITBOB2020 I would submit a ticket to customer support via chatbot here: https://www.publicmobile.ca/get-help

They'll be able add any missing rewards to your accounts as long as you qualified and met the conditions.

Re: Refer a friend reward

Quigley — Tue, 06 Dec 2022 23:51:18 GMT

@KITBOB2020

You should have the person referred contact a CSA agent from PM for help with that situation.

Re: Refer a friend reward

BKNS27 — Tue, 06 Dec 2022 23:55:12 GMT

@KITBOB2020

Your wife should have got a $10 credit on her 2nd bill and you should have got a “

Cha-ching! You just added to your Refer A Friend Reward - way to go!” text.

Depending whether you join after January 25, 2022. You will be on the new Points system and will 1 point for the RAF also receive 5% of your monthly bill.

If you are on the old Rewards system then you will receive $1/month credit off your bill.

If not then contact a CS_Agent.

Re: Refer a friend reward

HALIMACS — Wed, 07 Dec 2022 00:02:22 GMT

To be certain, @KITBOB2020 , log into the Rewards portal available within self-serve.

Once there, scroll down to view the Refer a Friend rewards. There you should be able to view either the applicable $$$ earned to date (if you're on old reward program) or Public Points (your wife will definitely be on Public Points program)

Re: Refer a friend reward

CGO — Wed, 07 Dec 2022 03:36:34 GMT

I had the same issue in AUG 2022. Both of you need to contact CSA.

Re: Refer a friend reward

softech — Wed, 07 Dec 2022 11:33:50 GMT

@CGO wrote:
Both of you need to contact CSA.

@CGO not BOTH. According to PM, only the newly activated person is supposed to open a SINGLE ticket for both the referrer and referree.