topic Re: Reactivating in Get Support

Reactivating

Drewkryz — Tue, 06 Dec 2022 17:53:52 GMT

It’s not letting me reactivate my plan. I’ve been unable to call or text for the last week. My credit card is has processed other payments but it’s still not working here

Re: Reactivating

JK8 — Tue, 06 Dec 2022 17:55:25 GMT

@Drewkryz

Log into self service again but clear your browser cache and go incognito.

Re: Reactivating

softech — Tue, 06 Dec 2022 17:56:01 GMT

@Drewkryz What error you got?

it could be that you tried too many times and triggered a temporary lock. You can wait a full hour and try again

or you can open ticket with PM support for them to process the payment manually for you

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

If you want, you can also try to get a voucher and load the voucher using *611. if you are going this way, please buy it from SDM/711/Shell/London drug as the vouchers can be used immediately without any wait time

Re: Reactivating

hTideGnow — Tue, 06 Dec 2022 17:56:58 GMT

HI @Drewkryz did you try to clear cache first and restart browser?

or try using Private/Incognito mode to login

Re: Reactivating

computergeek541 — Tue, 06 Dec 2022 18:34:05 GMT

Re: Reactivating

BKNS27 — Tue, 06 Dec 2022 20:00:12 GMT

@Drewkryz

Purchase a voucher and dial 611 and enter the voucher number.

You can purchase them from these locations:

Or purchase online from recharge.ca

Re: Reactivating

Drewkryz — Tue, 06 Dec 2022 22:04:45 GMT

Hmm no luck with that yet. Just saying oops try again later

Re: Reactivating

Drewkryz — Tue, 06 Dec 2022 22:06:07 GMT

I got “oops try again later.”

unable to go into a store as I’m away from land for 2 weeks

Re: Reactivating

Drewkryz — Tue, 06 Dec 2022 22:06:18 GMT

No luck but thank you

Re: Reactivating

dabr — Tue, 06 Dec 2022 22:59:16 GMT

@Drewkryz If you know your four digit PIN then you could pay your account by dialing 611 on your phone with your payment card on account.

If unable to purchase a voucher from a store, you could try recharge.com who will email the voucher PIN which can be loaded via 611, but they charge a fee for this service.