topic Re: Changed Plans in Get Support

Changed Plans

Baylee13 — Tue, 06 Dec 2022 17:40:24 GMT

Hi,

Last night I changed my plan to a $40 plan. My Credit Card was charged but under account it is still showing my old $60 plan. How long does this take to change? Thank you

Re: Changed Plans

walker1 — Tue, 06 Dec 2022 17:44:50 GMT

@Baylee13

Try logging into your account using a browser in incognito or private mode first.

Your probably looking at old cached information.

Also, the 4 G speed won't show up for about 48 hours from your switch to the 4G plan though.

Re: Changed Plans

Outdoorsman — Tue, 06 Dec 2022 17:42:53 GMT

@Baylee13 hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it clears up

Re: Changed Plans

hTideGnow — Tue, 06 Dec 2022 17:45:40 GMT

HI @Baylee13

the change is immediate if you click "Change Plan now"

but PM site has poor cache management.

Clear cache and relaunch browser

or use Private or Incognito mode to check My account

Re: Changed Plans

Baylee13 — Tue, 06 Dec 2022 17:57:51 GMT

Thank you, I just did that and it is showing up now. Thanks for your help