topic Re: Refund after disconnecting Public Mobile in Get Support

Refund after disconnecting Public Mobile

Svetulchi — Tue, 06 Dec 2022 16:00:44 GMT

Hello,

Recently I switched Public Mobile to other operator, I paid public mobile monthly fee up to December 10 before. How can I get a refund for unused portion of the month if my last payment credit card is not active anymore?

Re: Refund after disconnecting Public Mobile

walker1 — Tue, 06 Dec 2022 16:01:40 GMT

@Svetulchi

Sorry but there's no refunds or prorating

Re: Refund after disconnecting Public Mobile

JK8 — Tue, 06 Dec 2022 16:03:05 GMT

@Svetulchi

There are no refunds at PM. It is prepaid. Once you port out your account is automatically closed.

Re: Refund after disconnecting Public Mobile

will13am — Tue, 06 Dec 2022 16:03:21 GMT

@Svetulchi , Public Mobile is a prepaid service. There are no refunds for the current plan cycle. This is different from postpaid services where you "pay after" and receive a prorated cost in the final month.

Re: Refund after disconnecting Public Mobile

Meow — Tue, 06 Dec 2022 16:13:42 GMT

PM does not provide any refund if you leave. Since you ported your number your account is closed and all funds there (if any) or add-ons, rewards are lost.

Re: Refund after disconnecting Public Mobile

hTideGnow — Tue, 06 Dec 2022 16:16:43 GMT

HI @Svetulchi sorry, PM is prepaid and do not provide refund in such situation. You should have planned your port out date better

Re: Refund after disconnecting Public Mobile

walker1 — Tue, 06 Dec 2022 16:17:04 GMT

There's no parting gifts either, like they do on game shows on tv. lol