topic US roaming in Get Support

US roaming

gwatson — Tue, 06 Dec 2022 11:57:37 GMT

Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please!

Re: US roaming

Coverhiro — Tue, 06 Dec 2022 12:08:17 GMT

@gwatson Where is the top up? Through Text or from your account management when logging in online?

Re: US roaming

hycm53 — Tue, 06 Dec 2022 12:13:51 GMT

@gwatson wrote:
Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please!

The 2GB is free stuff, you can use it any time when your plan's data run out. But can't use it in USA.

Re: US roaming

gwatson — Tue, 06 Dec 2022 13:21:24 GMT

It’s in the Add-On Plan when I look online. It’s what I believe I bought along with the add-on, it is is listed as a “bonus” with the plan.

Re: US roaming

CGO — Tue, 06 Dec 2022 14:09:19 GMT

Only US Roaming Talk/Text/Data add-ons can use in US. Please verify your add-on with CSA

Re: US roaming

computergeek541 — Tue, 06 Dec 2022 14:59:55 GMT