topic Signed up for promo 15GB of 4G data for $40/month - plan not changing in Get Support

Signed up for promo 15GB of 4G data for $40/month - plan not changing

FrankW39 — Tue, 06 Dec 2022 05:44:01 GMT

Hello everyone,

I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).

It's now December and I still appear to have my old plan in place. Any help would be appreciated!

Re: Signed up for promo 15GB of 4G data for $40/month - plan not changing

JK8 — Tue, 06 Dec 2022 05:54:05 GMT

@FrankW39

So if your plan renewed then log into self service, but clear your browser cache and then open a new window in incognito. You might be looking at an old cached version of the plan.

Re: Signed up for promo 15GB of 4G data for $40/month - plan not changing

Chad14 — Tue, 06 Dec 2022 12:38:42 GMT

@FrankW39 wrote:
Hello everyone,

I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).

It's now December and I still appear to have my old plan in place. Any help would be appreciated!

Re: Signed up for promo 15GB of 4G data for $40/month - plan not changing

Chad14 — Tue, 06 Dec 2022 12:39:13 GMT

Where do I find the code?

Re: Signed up for promo 15GB of 4G data for $40/month - plan not changing

computergeek541 — Wed, 07 Dec 2022 06:20:25 GMT

@Chad14 wrote:
Where do I find the code?

There is no promo code needed for this plan.