topic Re: I am an existing client in Get Support

I am an existing client

6478532743 — Tue, 06 Dec 2022 01:47:07 GMT

I have been a client for more than 2 years, I would like my data to be increased to 15gb instead of 2

Re: I am an existing client

softech — Tue, 06 Dec 2022 01:49:53 GMT

@6478532743 there is a $40 for 15GB plan now

If you want that plan, you can do it yourself. Just login to My Account, go to Plan & add-ons page and the click Change my plan, select the correct $40 plan (there are two) and then click Change on next renewal date

Re: I am an existing client

Outdoorsman — Tue, 06 Dec 2022 01:49:59 GMT

@6478532743 hi go into your self serve account go to change plans and use the scroll down arrow to pick the plan you like , best to change at your next renewal date

Re: I am an existing client

kaytus — Tue, 06 Dec 2022 01:50:28 GMT

@6478532743 change your plan to $40 for 15 GB

Re: I am an existing client

hTideGnow — Tue, 06 Dec 2022 01:52:55 GMT

HI @6478532743

what plan are you on now?

change to the $40 for 15Gb plan and you will get 15GB instead of 2

and , maybe you want to change your username This is a forum and everyone knows your phone number, not good

Re: I am an existing client

dust2dust — Tue, 06 Dec 2022 02:04:18 GMT

Are you thinking that the company would just bump you up in data just because you've been here a little while? Over these last two years, the company has given freebies of data and minutes. Have you received those in the past? And now again this month?

Re: I am an existing client

hTideGnow — Tue, 06 Dec 2022 02:06:07 GMT

and a ask for 15GB is a big (greedy??) ask too

Re: I am an existing client

toppy — Tue, 06 Dec 2022 02:06:47 GMT

@6478532743 may be you can try upgrade your plan to 15 Gb for $40

Re: I am an existing client

brettster99 — Tue, 06 Dec 2022 02:11:22 GMT

@6478532743

Change username as this is a public forum. @computergeek541 @Dunkman @ShawnC13 @CS_Agent

Also you can just do it yourself in self serve.

Re: I am an existing client

hTideGnow — Tue, 06 Dec 2022 02:13:08 GMT

HI@brettster99 oracle cannot help to change username, and OP cannot change herself either

OP needs to open ticket with CS agent

Re: I am an existing client

mitchnet12 — Tue, 06 Dec 2022 02:40:39 GMT

I'm surprised that the system doesn't block usernames that are phone numbers!

Re: I am an existing client

Dunkman — Tue, 06 Dec 2022 03:45:32 GMT

@brettster99 wrote:

Change username as this is a public forum. @computergeek541 @Dunkman @ShawnC13 @CS_Agent

Also you can just do it yourself in self serve.

@brettster99

Only customer service agent can change community user names.