topic Re: account changed - what happened in Get Support

account changed - what happened

teacherron — Mon, 05 Dec 2022 22:36:43 GMT

In August 2020 I signed up for a $40. a month plan and was happy to paying $40. UNBEKNOWNST to me, the plan changed in October, 2022 to a $15 plan. How can I find out what happened? Is it worth my looking into what caused the change or should I just sign up for another plan.

Re: account changed - what happened

statusquo — Mon, 05 Dec 2022 22:40:34 GMT

How very strange. I hope that isn't a common occurrence around here. Could it be that you need to view your account with incognito or private mode? There are problems with cookies not clearing if the browser was used before.

Re: account changed - what happened

teacherron — Mon, 05 Dec 2022 22:45:25 GMT

I had october to december at the $15 charge but I don't know why it was changed. If I sign up for another plan will I keep all my bonus minutes and points???

Re: account changed - what happened

softech — Mon, 05 Dec 2022 22:48:38 GMT

@teacherron plan change won't affect bonus minutes and points (as long as those are NOT activation bonus, those 2GB or 12GB extra for so many months)

But I also suggest you to try to open ticket with PM support and find out why the plan was changed

Re: account changed - what happened

statusquo — Mon, 05 Dec 2022 22:55:37 GMT

That is very strange but I would ask public mobile reps why that happened. Have you tried Get Help and asked them yet? Here is a link. https://www.publicmobile.ca/get-help There is also chatbot link at the end of this website too.

Re: account changed - what happened

teacherron — Mon, 05 Dec 2022 23:01:58 GMT

Open a ticket? Can you suggest how to in 3 steps?

Re: account changed - what happened

softech — Mon, 05 Dec 2022 23:03:40 GMT

@teacherron

here you are to engage PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there