topic Re: cannot log in in Get Support

cannot log in

dale-michelau — Mon, 05 Dec 2022 19:13:16 GMT

was able to change password, but still not able to log into account, any suggestions

Re: cannot log in

hTideGnow — Mon, 05 Dec 2022 19:14:35 GMT

HI @dale-michelau

try to login again, but do this first

clear browser cache, then restart browser

or you can also use Private/Incognito mode and login with the new password

Re: cannot log in

JK8 — Mon, 05 Dec 2022 19:14:44 GMT

@dale-michelau

Try clearing your browser cache and open a new browser window in incognito.

Re: cannot log in

Outdoorsman — Mon, 05 Dec 2022 19:15:31 GMT

@dale-michelau hi there is a cache issue with accounts,use a different browser in private or incognito mode and try to sign back in

Re: cannot log in

walker1 — Mon, 05 Dec 2022 19:16:30 GMT

@dale-michelau

Here we go again 😁

Try logging into your account using a browser in incognito or private mode first.

Good luck with that.

Re: cannot log in

Meow — Mon, 05 Dec 2022 19:16:54 GMT

After changing password it is recommended to wait 15-20 min before trying to log in again.

Clearing cache, using incognito/private mode might help.

Re: cannot log in

computergeek541 — Mon, 05 Dec 2022 22:28:25 GMT

@Meow wrote:
After changing password it is recommended to wait 15-20 min before trying to log in again.
Clearing cache, using incognito/private mode might help.

Password changes are immediate. There isn't any need to wait 15 to 20 minutes.