topic Re: Internation minutes in Get Support

Internation minutes

LIMEY28 — Mon, 05 Dec 2022 18:41:36 GMT

I added 300 International minutes onto my account on 11/28/22 but they have not been added. When i try calling the UK it says i have no minutes left.

Re: Internation minutes

Meow — Mon, 05 Dec 2022 18:45:48 GMT

What you have added covers this countries:

International calling is for calling from Canada to other countries: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela

You added incorrect add-on!

You have to add this one

Re: Internation minutes

LIMEY28 — Mon, 05 Dec 2022 18:47:50 GMT

Can the minutes i added incorrectly be switched over to 1000 U.K Long Distance Minutes please? I haven't used any of them as the price is the same, i don't see why i should have to pay for them again

Re: Internation minutes

hTideGnow — Mon, 05 Dec 2022 18:49:17 GMT

HI @LIMEY28

Yes, likely you can, but with the help of CS agent

Please open ticket with them

at : https://publicmobile.ca/chatbot.

First type "Wrong Add-on / plan purhcased"
Then click "Contact Us"
and then click "Click here to submit a ticket"
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Internation minutes

walker1 — Mon, 05 Dec 2022 18:48:43 GMT

@LIMEY28

If you can't see the add on you bought already, your probably looking at old cached information.

Try logging into your account again using a browser in incognito or private mode first.

Then you'll see if you bought the right one or not.

Re: Internation minutes

Meow — Mon, 05 Dec 2022 18:49:55 GMT

@LIMEY28 wrote:
Can the minutes i added incorrectly be switched over to 1000 U.K Long Distance Minutes please? I haven't used any of them as the price is the same, i don't see why i should have to pay for them again

You will have to talk to agent if they can just switch it for you or to issue refund and then you buy proper add-on.

Simplest would be if they could issue refund/credit to your account so you do not have to add extra funds.

Re: Internation minutes

walker1 — Mon, 05 Dec 2022 18:50:54 GMT

@LIMEY28

Sure you can probably switch to the right add on, if you ask a CSA to do that for you.

Re: Internation minutes

dabr — Mon, 05 Dec 2022 20:06:06 GMT

@LIMEY28 Have you received PM's text from 4911 to receive their holiday gifts of 2GB data and 500 LD int. minutes add-ons yet?

The text is being sent out in batches until the 15th of this month, so if you haven't received it yet and are willing to wait to call the UK, the free 500 int. minutes will facilitate calls to the UK as well a few other countries not covered in the 300 minutes you bought.

Re: Internation minutes

LIMEY28 — Mon, 05 Dec 2022 20:44:38 GMT

Thanks. Haven’t received yet but CSA helped me out switching my add-on to the correct one. Thanks anyway