topic SIM Card Order in Get Support

SIM Card Order

isabeljagnow — Mon, 05 Dec 2022 22:29:54 GMT

I have ordered 2 SIM Cards on November 18th and they still haven't arrived. I don't know where they are because I don't have a tracking number. How do I know if I am going to get them?

Re: SIM Card Order

JK8 — Mon, 05 Dec 2022 18:12:45 GMT

@isabeljagnow

You can try contacting an agent to find out .

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: SIM Card Order

walker1 — Mon, 05 Dec 2022 18:13:52 GMT

@isabeljagnow

Send a private message to CS_Agent

Or use the Chatbot Simon to get a service ticket, and ask them about your sim cards.

Re: SIM Card Order

hTideGnow — Mon, 05 Dec 2022 18:18:20 GMT

HI @isabeljagnow sim card order via PM site can take as many as 3 weeks. So, you should get it this week

But, you can also open ticket with CS agent and have them to confirm it was shipped

Please message them with the order number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437