topic Re: Plan changing doesn't apply! in Get Support

Plan changing doesn't apply!

mounderbellal — Mon, 05 Dec 2022 22:25:07 GMT

Hello

My plan was supposed to be changed on Nov 25 to 4G speed 15G. But no change is happening so far on my account and my card has been charged for the new plan.

Thank you

Re: Plan changing doesn't apply!

Meow — Mon, 05 Dec 2022 18:10:10 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan changing doesn't apply!

walker1 — Mon, 05 Dec 2022 18:10:12 GMT

@mounderbellal

Try logging into your account using a browser in incognito mode or private mode first.

Your probably looking at old cached information before

Re: Plan changing doesn't apply!

Dunkman — Mon, 05 Dec 2022 18:10:21 GMT

@mounderbellal

Known glitch in the system. Your self service account is likely showing the old "cached" version. Try to login with a different web browser, clear cache or incognito mode/private mode. It then should show new plan.

Re: Plan changing doesn't apply!

dust2dust — Mon, 05 Dec 2022 18:18:29 GMT

lol @Meow and @Yummy are sharing reference materials.

Re: Plan changing doesn't apply!

Meow — Mon, 05 Dec 2022 18:47:01 GMT

And what is wrong with that?????

Re: Plan changing doesn't apply!

dabr — Mon, 05 Dec 2022 20:14:57 GMT

Lol...word for word..

Re: Plan changing doesn't apply!

dust2dust — Mon, 05 Dec 2022 22:36:53 GMT

@Meow- Nothing at all, thus the lol.

Re: Plan changing doesn't apply!

Meow — Mon, 05 Dec 2022 22:47:33 GMT

@dabr wrote:
Lol...word for word..

Copy/paste is still free in this country...