topic Re: get support in Get Support

get support

SFrancis — Mon, 05 Dec 2022 17:48:46 GMT

I got a text for a cyber promo and would like to use it. I have been having problems logging in. Its to upgrade from 3G to 4G 20 GB. Please advise. If someone can show me how to get into my account to do this.

Thanks

Re: get support

walker1 — Mon, 05 Dec 2022 17:52:09 GMT

@SFrancis

Try logging into your account using a browser in incognito or private mode first.

You'll have better success 🙂

Re: get support

Coverhiro — Mon, 05 Dec 2022 17:57:05 GMT

@SFrancis

I'm not sure, but if you login to your account at the top right to view your plan and change payment details it will show your plan. Select change plan and then there is an option to select the plan and enter your promotional details.

This should bring you to the login area

https://selfserve.publicmobile.ca/

Re: get support

hTideGnow — Mon, 05 Dec 2022 18:03:11 GMT

HI @SFrancis did you try to login https://selfserve.publicmobile.ca/ ?

you remember you login email and password?

if not, try Reset Passwrord

If still unable , then open ticket with CS agent:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: get support

Yummy — Mon, 05 Dec 2022 18:09:09 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.