topic Re: Submit a Ticket to a CS Agent in Get Support

Submit a Ticket to a CS Agent

snorkellady — Mon, 05 Dec 2022 16:33:42 GMT

How does one do this simply?? The problem is you seldom do it so when you have to, you can't recall.

It shouldn't be this difficult. It's a real turn off for sure. Too much time is wasted trying to get an answer to your account.

Re: Submit a Ticket to a CS Agent

Metal1967 — Mon, 05 Dec 2022 16:35:35 GMT

@snorkellady Before you go that route.. what’s your issue? Some pretty knowledgeable people here..

Re: Submit a Ticket to a CS Agent

Outdoorsman — Mon, 05 Dec 2022 16:36:11 GMT

@snorkellady

Hi is there antthing we can help with here? if not you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Submit a Ticket to a CS Agent

Yummy — Mon, 05 Dec 2022 16:39:30 GMT

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Anything we can help with?

Re: Submit a Ticket to a CS Agent

hTideGnow — Mon, 05 Dec 2022 16:44:14 GMT

HI @snorkellady

hope this help:

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Submit a Ticket to a CS Agent

snorkellady — Mon, 05 Dec 2022 17:01:18 GMT

I agree! but I don't think so as the question is specific to my/our accounts for missing rewards. Thanks for your reply, I'm good to go now.