topic Re: Data issue in Get Support

Data issue

Pra — Sun, 18 Dec 2022 02:23:30 GMT

I just opted for the holiday give away 2gb data . System texted me 2gb applied to my account.

But I do not see that in my account, please help me on that

Re: Data issue

kaytus — Mon, 05 Dec 2022 14:37:17 GMT

@Pra when you replied the txtmsg. ususally take up to 24 hrs to effect. or may be u using clear your cache for your browser.or using incognito mode to check it again.

Re: Data issue

Outdoorsman — Mon, 05 Dec 2022 14:37:36 GMT

@Pra hi it should show within 24 hours on your account

Re: Data issue

Dunkman — Mon, 05 Dec 2022 14:38:07 GMT

@Pra

The website is finicky at times. Maybe try login with a different web browser, clear cache or incognito/private mode. Sometimes the website shows an old "cached" version of your plan details.

Re: Data issue

trish24 — Mon, 05 Dec 2022 15:02:42 GMT

i had this problem when i made my last price plan change i had to clear my cache then it showed so you may need to do the same

Re: Data issue

Yummy — Mon, 05 Dec 2022 15:16:13 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If that does not show correct status regarding bonus, try tomorrow after systems goes through daily updates.