topic Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling in Get Support

Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

yuvrajvedvyas3 — Mon, 05 Dec 2022 03:13:24 GMT

I got email from public mobile , for a text message I get between Dec1 and Dec 5 --I need to reply "YES" to get extra 2gb of data for free and 500 free international calling.

Has anyone received a text message from public mobile?

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

softech — Mon, 05 Dec 2022 03:05:26 GMT

@yuvrajvedvyas3 yup, they will send out the text in stages, i guess to avoid overloading the server

many still have not got the text yet. For my couple accounts, only one got the text. But don't be too worry for now, they will come. on or before Dec 15 🙂

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

kaytus — Mon, 05 Dec 2022 03:10:36 GMT

@yuvrajvedvyas3 don't worry ..i did not receive any email or txt msg yet. I will waiting after dec 15.

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

CountyDownIeUk — Mon, 05 Dec 2022 03:23:41 GMT

@yuvrajvedvyas3 wrote:
I got email from public mobile , for a text message I get between Dec1 and Dec 5 --I need to reply "YES" to get extra 2gb of data for free and 500 free international calling.
Has anyone received a text message from public mobile?

I got 2 texts today.

The response is YES2 NOT YES.

The text is between Dec 1 and 15 and must be answered by December 31.

The Beatles sang:

Oh, yeah, I'll tell you something
I think you'll understand
When I'll say that something
I wanna hold your hand😉

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

will13am — Mon, 05 Dec 2022 03:45:05 GMT

Don't sweat it too much, this free giveaway run through the entire month of December. What I found is that the email comes a couple of days ahead of the text message. I am at 5 out of 6 so far, expecting to complete the last account on Monday or Tuesday.

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

yuvrajvedvyas3 — Mon, 05 Dec 2022 04:00:21 GMT

Oh yes , I just checked email again and it's Dec 15th.

Thanks for pointing it out.

Do you know if the free 500 minutes of international calling have to be used within a month or do they get carried over to next months?

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

hairbag1 — Mon, 05 Dec 2022 04:01:12 GMT

@yuvrajvedvyas3....

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

hairbag1 — Mon, 05 Dec 2022 04:04:59 GMT

@yuvrajvedvyas3 wrote:
Oh yes , I just checked email again and it's Dec 15th.
Thanks for pointing it out.
Do you know if the free 500 minutes of international calling have to be used within a month or do they get carried over to next months?

The LD minutes are an add-on and as such stay on your account until you use'em up...even if that takes a coupla years.

BTW...you'll receive a text, not an email. When you do, just reply to it YES2.

You'll get a confirmation text right away and it's on your account immediately.

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

monikas — Mon, 05 Dec 2022 04:46:44 GMT

Yay I got it too.

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

CountyDownIeUk — Mon, 05 Dec 2022 05:00:57 GMT

All add ons carry over except USA ones.

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

trish24 — Mon, 05 Dec 2022 15:04:24 GMT

is this an offer to all public mobile customers are just to some of the customers

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

softech — Mon, 05 Dec 2022 15:06:55 GMT

@trish24 the 2GB plus 500 min LD minutes are offers for ALL PM customers.

the extra 1GB bonus is for those who are on the new rewards system

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

trish24 — Mon, 05 Dec 2022 15:12:38 GMT

thank you for your reply so quick

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

Baseem_saeed — Wed, 07 Dec 2022 01:49:30 GMT

I recieve it and got confirm text after but few days later and still not added to my account

Re: Not recieved a text message to avail 2GB extra data and 500 minutes internationa calling

hTideGnow — Wed, 07 Dec 2022 01:54:52 GMT

HI @Baseem_saeed maybe just cache issue?

try to clear cache, then restart browser

or try using Private/Incognito mode to check My Account

if still not there, open ticket with CS agent,

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437