topic Re: Data Did Not Upgrade/Renew in Get Support

Data Did Not Upgrade/Renew

esimoncumming — Mon, 05 Dec 2022 01:00:05 GMT

My account was paid on the 2nd of December and was supposed to be upgraded to 15gb on 4G. But it didn’t and my account is saying that I’ve used all of my data already for December already.

How long does it to update online? Or show in my account?

Re: Data Did Not Upgrade/Renew

Outdoorsman — Mon, 05 Dec 2022 01:03:17 GMT

@esimoncumming hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it updates

Re: Data Did Not Upgrade/Renew

popping — Mon, 05 Dec 2022 01:09:44 GMT

@esimoncumming

The change should be active shortly after 12:00 ET.
Did you schedule plan change on your renewal date Dec 2nd?

If yes, create support ticket to get CS Agent assistant.

If not, you replying YES to the text offer did not do anything.

Re: Data Did Not Upgrade/Renew

hairbag1 — Mon, 05 Dec 2022 01:48:22 GMT

@esimoncumming....

Re: Data Did Not Upgrade/Renew

softech — Mon, 05 Dec 2022 01:50:46 GMT

Most asked question 2022

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🥇🏆 🙂