topic Re: Email associated with Account in Get Support

Email associated with Account

Kracker — Sun, 04 Dec 2022 22:16:58 GMT

Hi I can't find the email address associated with my account. How can I find it? I remember which one i used but I can't sign into the public mobile page or the community with it. Thank You

Re: Email associated with Account

JK8 — Sun, 04 Dec 2022 22:19:42 GMT

@Kracker

For your self service account look through your email accounts for the welcome message from PM and then you can use the Forgot my password link.

If you still cannot get in contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Email associated with Account

Outdoorsman — Tue, 06 Dec 2022 17:00:00 GMT

@Kracker

Hi to change/reset account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Email associated with Account

Quigley — Sun, 04 Dec 2022 22:22:41 GMT

@Kracker

For anything related to your email address or account, please contact a CSA from Public Mobile.