topic My plan not getting changed in Get Support

My plan not getting changed

kunwarjeet — Sun, 04 Dec 2022 22:14:16 GMT

I changed from $40 per month plan to same $40 per month but I should get 15gb data

Re: My plan not getting changed

JK8 — Sun, 04 Dec 2022 22:16:16 GMT

Log in again into self service, but clear your browser cache and history first and then open a new browser window in incognito. Chrome or edge browser works well.

Re: My plan not getting changed

Outdoorsman — Sun, 04 Dec 2022 22:16:18 GMT

@kunwarjeet hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it clears up

Re: My plan not getting changed

Quigley — Sun, 04 Dec 2022 22:20:32 GMT

@kunwarjeet

Just try logging into your account using a browser in incognito or private mode and try again. Your probably looking at old cached information.