topic Need some help with a porting gone bad :( in Get Support

Need some help with a porting gone bad :(

Durtybird — Tue, 04 Jan 2022 19:53:20 GMT

I have the sim card installed and activated, I've paid for my 90 day plan and I still haven't had my phone number ported from Bell yet? It's been almost a week now. I can send texts and make calls but all return texts and calls come to my old samsung phone. I filled out all the porting docs and submitted with no errrors. I've powered down the new phone removed the sim and then repeated to no avail this is a porting issue that is behind the scenes not the phone iteself. Please help :S

Re: Need some help with a porting gone bad :(

JaK — Thu, 28 Jul 2016 05:18:54 GMT

Hi @Durtybird

Welcome to Public Mobile! (Well, almost...)

This the type of thing that our community moderators are very good at cleaning up, one will be back online in the morning, hopefully they will have you up and running shortly. @Shazia_K, @Mary_M

Re: Need some help with a porting gone bad :(

souvik126 — Thu, 28 Jul 2016 05:57:47 GMT

Try calling Bell if you have not already tried. Porting mostly depends on the releasing provider and they can delay the process for various reasons. Also you might be notified by an email/text when your porting is complete.

Re: Need some help with a porting gone bad :(

Shazia_K — Thu, 28 Jul 2016 13:27:52 GMT

Hello @Durtybird,

I'm sorry to hear about the porting issue,

I will be happy to check on your port status for you, can you please send me a private message with your porting number and account number with Bell?

Thanks,

Shazia

Not sure how to send me or see private messages? Click here