topic Re: SUPPORT TICKET in Get Support

SUPPORT TICKET

dianneplaza — Sun, 04 Dec 2022 15:20:22 GMT

How do i check on the status of a support ticket.

Re: SUPPORT TICKET

walker1 — Sun, 04 Dec 2022 15:21:46 GMT

@dianneplaza

There's no way to do that. You just got to wait for their reply.

Re: SUPPORT TICKET

dianneplaza — Sun, 04 Dec 2022 15:23:16 GMT

Meanwhile I have to go without the use of my phone

Re: SUPPORT TICKET

walker1 — Sun, 04 Dec 2022 15:25:28 GMT

@dianneplaza

You can try sending a private message to CS_Agent and reference your existing ticket number, while you wait for their reply.

Re: SUPPORT TICKET

dianneplaza — Sun, 04 Dec 2022 15:37:58 GMT

How do i send a private message. i recently joined PM and its 5 days i cant use my phone. This sucks and i am regretting my decision to move to PM.

Re: SUPPORT TICKET

walker1 — Sun, 04 Dec 2022 15:46:50 GMT

@dianneplaza

Try using a computer or laptop instead or connect your phone to a WiFi connection.

Just type CS_Agent into the send to box .

Then put your message into the message box .

Re: SUPPORT TICKET

dianneplaza — Sun, 04 Dec 2022 16:26:03 GMT

What send box? Are u referring to where u send post?

Re: SUPPORT TICKET

gpixel — Sun, 04 Dec 2022 16:42:35 GMT

@dianneplaza

that's unfortunate... I typically make it a standard process to tell the customers I refer about the ins and outs of PM. it's not really a plug and play company...