topic Support ticket in Get Support

Support ticket

dianneplaza — Sun, 04 Dec 2022 16:22:43 GMT

Its been over 10 hours i submitted a ticket and no response. Meanwhile ii cant use my phone.

Re: Support ticket

JK8 — Sun, 04 Dec 2022 16:25:04 GMT

@dianneplaza

Depending on how busy it is, it might take up to 48 hours. You can always submit another ticket.

Give us some details and we may be able to assist you.

Re: Support ticket

Meow — Sun, 04 Dec 2022 16:26:04 GMT

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

What kind of issue do you have. Maybe we can assist?

Re: Support ticket

dianneplaza — Sun, 04 Dec 2022 16:35:26 GMT

i sent a message waiting for a rely

Re: Support ticket

dianneplaza — Sun, 04 Dec 2022 16:37:37 GMT

Relative to ur question about my issues. I recently joined PM and it is over 5 days i cant usethe service. I submitted a tickrt and did not get a reply,

Re: Support ticket

JK8 — Sun, 04 Dec 2022 16:41:54 GMT

@dianneplaza

When you joined PM:

1. Can you confirm your cc got charged?

2. Have you tried rebooting, resetting network settings, reinstalling SIM card?

3. is your phone unlocked?

4. Have you tried sim in another unlocked phone?

5. what does it say on your phone?

6. Did you port a number in?

Re: Support ticket

torontokris — Sun, 04 Dec 2022 16:41:50 GMT

10 hours yes but it's from from Saturday night at 11pm to 11am Sunday morning.

Understand it hard to be without your phone but do give them some time

Re: Support ticket

gpixel — Sun, 04 Dec 2022 16:58:12 GMT

@dianneplaza

you should receive a message sometime today. check your inbox every few hours. if you don't receive a response after 5pm Eastern Time. I would try to send another message

Re: Support ticket

CS_Agent — Sun, 04 Dec 2022 17:06:24 GMT

Hello there! My name is Flavius and your case has been assigned to me. I am sorry to see that your services are not working as expected, but I will do my best to provide you with a solution today. If you don’t mind, let's start by verifying your account. We do this to keep your personal information safe and ensure we’re only making changes on your behalf.

In order to access the account and protect privacy, can you confirm at least three of the following details?
- the date and the amount of the last payment
- the last four digits of the registered credit card
- the Public Mobile account number
- the last add-on purchased and the date
- the email address

Flavius

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

Re: Support ticket

CS_Agent — Sun, 04 Dec 2022 17:46:34 GMT

Hello there! Thank you for letting me know. In order to assist you and gain access to your account, can you provide at least 3 information from the list that I have sent you previously?

Flavius

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Message

Re: Support ticket

dianneplaza — Sun, 04 Dec 2022 17:51:48 GMT

i sent u 4 sets of information

Re: Support ticket

dust2dust — Sun, 04 Dec 2022 17:54:36 GMT

@dianneplaza- ~~Do NOT post the requested information here. Only in the private message system and only to that username.~~ scratch that.