topic Re: Phone goes directly to vm in Get Support

Phone goes directly to vm

Hbarker — Sun, 04 Dec 2022 15:43:12 GMT

I can call out but not receive calls? Just activated SIM card

Re: Phone goes directly to vm

HALIMACS — Sun, 04 Dec 2022 15:50:39 GMT

@Hbarker

Did your respond "YES" to the port authorization request? (if porting from another provider)

Try rebooting and resetting network connections.

Re: Phone goes directly to vm

softech — Sun, 04 Dec 2022 15:52:46 GMT

@Hbarker

did you request porting in your number?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card and can only make outgoing calls, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed

Re: Phone goes directly to vm

Meow — Sun, 04 Dec 2022 15:58:37 GMT

Did you port your number and follow procedure? Leave old SIM in a phone, reply Yes within 90 min?

Re: Phone goes directly to vm

crakbanville — Wed, 17 Jul 2024 19:38:00 GMT

Can you send me the number? I think I missed that step.