topic Re: Holiday Gift - 2GB data in Get Support

Holiday Gift - 2GB data

Fred78 — Sun, 04 Dec 2022 23:09:42 GMT

I recently factory reset my phone before responding to the Holiday gift text message. Can the text message be resent or is there another way to accept the 2GB data gift?

Re: Holiday Gift - 2GB data

walker1 — Sun, 04 Dec 2022 15:26:35 GMT

@Fred78

Try replying YES2 to 4911

Re: Holiday Gift - 2GB data

Fred78 — Sun, 04 Dec 2022 15:28:48 GMT

I just tried, got a response saying "Looks like you're not eligible for this offer"

Re: Holiday Gift - 2GB data

walker1 — Sun, 04 Dec 2022 15:30:55 GMT

@Fred78

If you're really sure that you got the text message and not just the email of the offer, then send a private message to CS_Agent with your request.

Re: Holiday Gift - 2GB data

HALIMACS — Sun, 04 Dec 2022 15:39:11 GMT

@Fred78

Before contacting an agent, check your self serve to see if the bonuses were applied. Look under Data and Add Ons.

Make sure to clear cache and cookies and open an incognito tab before logging in.

Re: Holiday Gift - 2GB data

gpixel — Sun, 04 Dec 2022 16:38:58 GMT

I think the text is tied to the account. if the text was sent it should work by sending a message to that number.. who knows though, nothing works perfect here. i doubt a factory reset would cause any issues regarding the text.

Re: Holiday Gift - 2GB data

Chrissyrioux12 — Sun, 04 Dec 2022 16:59:27 GMT

Text 4911 text yes2