topic Re: Changing my phone number in Get Support

Changing my phone number

Norm76036 — Thu, 01 Dec 2022 06:13:03 GMT

I moved ladtbyear from Ontario to BC, and want to change my phone number to an area code 250 number. I want to select my own phone number, which I have found to be available. How do I do this? When I try to change my number, I only get computer generated numbers. Can anyone help?

Re: Changing my phone number

dust2dust — Thu, 01 Dec 2022 06:20:54 GMT

For a Public number, all you can do is keep refreshing the numbers to see if one you like pops up. There's no way to select one you like.

Tell us the next 3 digits after 250 (not the last four) and we can tell you who owns it. If it's not Telus then you would have to start up with whoever the provider is that owns it.

Re: Changing my phone number

BKNS27 — Thu, 01 Dec 2022 07:02:47 GMT

@Norm76036

You can only select the area code you wish but you use your old 7 digit number.

You can only pick numbers that are available on PM selection of numbers.

Re: Changing my phone number

HALIMACS — Thu, 01 Dec 2022 11:04:51 GMT

@Norm76036

You can ask the support agents if they might be willing/able to accommodate your specific number request, but no guarantees.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Changing my phone number

Norm76036 — Sun, 04 Dec 2022 23:21:12 GMT

My current number is xxxxxxxxxxxxxxxx. I want to switch to xxxxxxxxxxxxxxxxx. I know it is available. How can I do this?