topic Re: New registration in Get Support

New registration

Shina — Sun, 04 Dec 2022 13:45:07 GMT

@C3_Support Hello, I would like to know if a new member can be registered with a debit card or recharge voucher.

This new member does not own a credit card yet and the debit card with her does not have a CVV on its back.

Regards

Shina

Re: New registration

HALIMACS — Sun, 04 Dec 2022 13:48:38 GMT

@Shina

They will need to use at least a Visa debit card or credit card issued by a Canadian institution to get activated.

On a go forward, they may use Public Mobile payment vouchers to pay for service.

There is no debit payment option here, regrettably.

Re: New registration

Shina — Sun, 04 Dec 2022 13:50:06 GMT

Thank you so much for this prompt response. I have vouchers with me right now. I do not see an option to use these vouchers and I am in the process of the registration of two new members. What can I do please?

Re: New registration

Shina — Sun, 04 Dec 2022 13:53:43 GMT

@HALIMACS Thank you so much for this prompt response. I have vouchers with me right now. I do not see an option to use these vouchers and I am in the process of the registration of two new members. What can I do please?

Re: New registration

Coverhiro — Sun, 04 Dec 2022 13:58:30 GMT

Good morning @Shina

I'm not that experienced here, but I think the CSA contact is @CS_Agent

Try that.

The instructions are listed in their help articles if you want to be sure.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: New registration

HALIMACS — Sun, 04 Dec 2022 14:21:55 GMT

@Shina

Please re read my response. Credit card or debit Visa/MC or American Express for activating.

Re: New registration

HALIMACS — Sun, 04 Dec 2022 14:23:40 GMT

@Coverhiro

The OP doesn't need CSA contact for this.

If anything, they could use online activation assistance:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: New registration

dust2dust — Sun, 04 Dec 2022 16:04:56 GMT

@HALIMACS- There is a method in place where new activations can be setup by support where they leave the account in suspension. Then the new customer can use the voucher to actually pay.