topic Re: Cannot signup in Get Support

Cannot signup

mccans — Tue, 04 Jan 2022 19:53:15 GMT

I had an old account on self serve. The email can't be used since it's still in the system.

How can I have the account renabled so I can activate my SIM?

Re: Cannot signup

Luddite — Wed, 27 Jul 2016 22:29:52 GMT

If your account is more than 90 days past expiry it cannot be reactivated, and the phone number is lost. In that situation just activate a new sim, and you should be able to use your old email address unless you are moving from Koodo. If you need a new email address, just register at gmail.com.

Re: Cannot signup

mccans — Wed, 27 Jul 2016 22:53:59 GMT

Thanks. I know I can create a new email address, however I want to use the one I have currently.

Not trying to activate an old account. Just want to use my email address with my new SIM.

Re: Cannot signup

Luddite — Wed, 27 Jul 2016 23:43:27 GMT

Ok, then I see two options:

a) try activating a new sim with the email address you wish to use; if you get stuck report here and a moderator will assist you.

b) activate the new sim with a temporary email address then change it once your account has been activated successfully.

We all would appreciate your report once you have gotten your new account.

Good luck.

Re: Cannot signup

mccans — Thu, 28 Jul 2016 02:14:59 GMT

"B" worked. LOL. I couldn't believe it.

Thanks.

Re: Cannot signup

Luddite — Thu, 28 Jul 2016 02:21:09 GMT

Welcome back.