topic Re: Phone not working in Get Support

Phone not working

Giseleander — Sat, 26 Nov 2022 12:20:21 GMT

Unable to make or receive calls. Started yesterday. We have 2phones doing the same

Re: Phone not working

ureachedmichy — Sat, 26 Nov 2022 12:47:17 GMT

We are having the same issue in New Brunswick 2 phones with Public suddenly no reception, restarted phone several times even switched sim cards between them and still same issue. please advise on solution. I understand this is a low cost carrier but for the love of god do you people not care at all?

Re: Phone not working

johnwang17627 — Sat, 26 Nov 2022 12:50:09 GMT

Same here...two phones with reception but can not make calls or receive text...just ported from chatr on black friday...feel like i made the wrong choice...

Re: Phone not working

ureachedmichy — Sat, 26 Nov 2022 13:05:10 GMT

def made a mistake this company is utter trash

Re: Phone not working

johnwang17627 — Sat, 26 Nov 2022 13:07:53 GMT

where is support team...this is serious issue...do you guys not want to do business anymore?

Re: Phone not working

HALIMACS — Sat, 26 Nov 2022 13:18:47 GMT

@Giseleander

Can you provide a bit more details?

Have you JUST ported here from elsewhere? Did you respond to the port authorization request from prior provider (with their SIM card in your device)?

Did you try rebooting device, resetting network connections, toggling airplane mode on/off?

You might also try the PM SIM card in a different device to see if perhaps a device-related issue.

Re: Phone not working

johnwang17627 — Sat, 26 Nov 2022 13:21:00 GMT

Please just provide me the number to talk to live support as mentioned in previous posts yesterday already...i believe it is a porting issue...thank you for saving my time and your time.

Re: Phone not working

HALIMACS — Sat, 26 Nov 2022 13:24:46 GMT

@johnwang17627

If you believe that's the case, to re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

If this step above doesn't work, I will private message you the number to help with porting.

Hopefully you can use someone else's phone to call this number.

To check your private messages, look at the envelope icon between your avatar and the bell icon on the upper right.

Re: Phone not working

johnwang17627 — Sat, 26 Nov 2022 13:27:55 GMT

The link you provided is not a link to re-initiate the port, it is a link to chat bot, which i have already created a ticket and waited for a century for someone to reply.

Please just save me and yourself time and private message me the number to help with porting.

I am on the edge of cancelling your service.

Re: Phone not working

HALIMACS — Sat, 26 Nov 2022 13:40:24 GMT

@johnwang17627 wrote:
The link you provided is not a link to re-initiate the port, it is a link to chat bot, which i have already created a ticket and waited for a century for someone to reply.

Please just save me and yourself time and private message me the number to help with porting.

I am on the edge of cancelling your service.

@johnwang17627

Just to be clear, I'm only a customer like you are - not a PM employee. All of us here are.

I was unaware you had already gone the chatbot route. Indeed the last few days have likely been extremely busy for all PM Staff.

I also sent you the number for porting in your private message box. You'll see it in the envelope icon upper right.

Re: Phone not working

ureachedmichy — Sat, 26 Nov 2022 13:43:03 GMT

they stopped caring a long time ago

Re: Phone not working

Giseleander — Sun, 04 Dec 2022 11:57:10 GMT

Found there was no solution found by Public. Not an easy company to deal with. Asked a question and it was days before I got an answer that didn’t work.