topic Re: Ticket? in Get Support

Ticket?

Tammywilliams — Sun, 04 Dec 2022 04:46:46 GMT

How do I get a ticket?

Re: Ticket?

walker1 — Sun, 04 Dec 2022 04:48:10 GMT

@Tammywilliams

You'll have to use the Chat Bot Simon to get a service ticket for help.

Re: Ticket?

JK8 — Sun, 04 Dec 2022 04:48:56 GMT

@Tammywilliams

More details please?

If you are having issues you can post to this community and we may be able to solve your problem.

If you need an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

Re: Ticket?

softech — Sun, 04 Dec 2022 04:59:00 GMT

@Tammywilliams do you mind to share your problem? If it is not account issue involving refund, Community members likely can help, at least can explain or provide workarounds if it is functionality issue.

But of course, if it is account issue involving refund issues, then PM Support is your friend 🙂 . Please open ticket as advise by @JK8