topic Re: Plan change help! in Get Support

Plan change help!

soovin0115 — Sat, 03 Dec 2022 23:42:09 GMT

I moved my mobile agency from public mobile to somewhere else yesterday,

and I so need to deactivate the public mobile plan.

I know that I can do so in my Accounts page, but I forgot my password.

So I tried finding password, but as I changed number, I can't receive security number through phone, and for some reason email doesn't work either.

I'm stuck where I can't go into my Account page, but I need to deactivate account. I wanted to call for customer service help, but I coudln't see any number for them either.

Re: Plan change help!

Outdoorsman — Sat, 03 Dec 2022 23:44:40 GMT

@soovin0115 hi once you port your number your account is automatically closed therefor you can't get into it because public closes it for you

Re: Plan change help!

JK8 — Sat, 03 Dec 2022 23:45:01 GMT

@soovin0115

If you successfully ported your number out then your PM account is automatically closed.

Re: Plan change help!

Meow — Sat, 03 Dec 2022 23:57:14 GMT

If you ported out / transferred number to other provider your account is Closed permanently. And you cannot log in anymore as account does not exist anymore.

Re: Plan change help!

hTideGnow — Sun, 04 Dec 2022 00:01:22 GMT

hi @Meow you are all good. it is a good sign you cannot log in, it means account closed

Just monitor your credit card, but OM won't charge you any more

Re: Plan change help!

Quigley — Sun, 04 Dec 2022 00:08:42 GMT

@soovin0115

If you still had your credit card information on file in your account, before you ported out your phone number, you should really try to have a CSA remove that information totally. Just for peace of mind. But it's up to you, if you like to gamble.

Re: Plan change help!

soovin0115 — Sun, 04 Dec 2022 00:38:55 GMT

Thank you, everyone!!!!! Now I'm releived that I wouldn't be paying two mobile service companies