topic Re: Plan change issue in Get Support

Plan change issue

astronaut — Sat, 03 Dec 2022 22:58:50 GMT

I upgraded to the 4G/15GB plan last month.

problem is my account plan still says 3G/5GB but the chatbot Simon says I’m 4G/15GB.

Is this a common bug?

Re: Plan change issue

astronaut — Sat, 03 Dec 2022 23:01:22 GMT

The help people has replied to my ticket. Apparently it’s a synchronization error.

Re: Plan change issue

Meow — Sat, 03 Dec 2022 23:13:23 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Plan change issue

brettster99 — Sat, 03 Dec 2022 23:19:49 GMT

@astronaut

You need to login with incognito mode to solve that issue. It's probably the most asked question

Re: Plan change issue

sszz06 — Sun, 04 Dec 2022 02:29:55 GMT

Should be a cache issue. Try incognito mode.