topic Re: I haven’t received my SIM card in Get Support

I haven’t received my SIM card

ChloeC — Sat, 03 Dec 2022 21:43:08 GMT

Hello, I ordered a new SIM card in 6 Nov 2022 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?

Re: I haven’t received my SIM card

HALIMACS — Sat, 03 Dec 2022 12:15:19 GMT

@ChloeC

That's too long, ask the Support Agents to confirm.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: I haven’t received my SIM card

mimmo — Sat, 03 Dec 2022 12:31:52 GMT

Make sure you provide them with your order number.

Re: I haven’t received my SIM card

pankajjoshi — Sat, 03 Dec 2022 14:37:24 GMT

This is one of the main reasons im scared of ordering anything from here been a month and still you havent received it.

Re: I haven’t received my SIM card

Coverhiro — Sat, 03 Dec 2022 14:39:49 GMT

@ChloeC When I ordered mine through Canada Post, I believe I received within a week or less. One advantage was that I was actually interested in the $40 for 15GB promotion. I ended up getting my SIM card in time for the $35 for 20GB over 15 month promotion.

We've got a few holidays coming up so it could work out in your favour. Like others have mentioned reaching out to a @CS_Agent is the most likely solution.

Best wishes!

Re: I haven’t received my SIM card

FlutteringBy — Sat, 03 Dec 2022 16:44:00 GMT

My sim cards took just about 2 weeks to arrive....as mentioned above, make sure you have your order number handy when you contact the CS Agent....

Re: I haven’t received my SIM card

CountyDownIeUk — Sat, 03 Dec 2022 17:58:20 GMT

The PM advise notice is 5-10 days. And your delivery is way beyond overdue. Contact a CSA.

Re: I haven’t received my SIM card

BKNS27 — Sat, 03 Dec 2022 18:17:17 GMT

@ChloeC

It’s that time of the year where Canada Post is busy.

Meanwhile, you can pick one up at your local Telus/Koodo store or order one from Canadian Cell Supplies for $6.99 or pick it up at their store in Oakville.

Re: I haven’t received my SIM card

computergeek541 — Sat, 03 Dec 2022 21:42:39 GMT

@BKNS27 wrote:
@ChloeC
It’s that time of the year where Canada Post is busy.
Meanwhile, you can pick one up at your local Telus/Koodo store or order one from Canadian Cell Supplies for $6.99 or pick it up at their store in Oakville.

I've always found that during buys volume times, Canada Post is actually much faster than usual. This is because more poeple are working and delivery occurs every day of the week for packages (although not normally for regular mail).

Re: I haven’t received my SIM card

BKNS27 — Sat, 03 Dec 2022 22:51:42 GMT

@computergeek541

I agree, a friend who works at Canada Post indicates they hire extra help during this time of the year so deliveries will meet deadlines.